Understanding our terms.

By accessing and using EscapeSIM's website and services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

• These terms apply to all users of EscapeSIM's services
• We reserve the right to modify these terms at any time
• Continued use of our services constitutes acceptance of any changes
• Users must be at least 18 years old to use our services

• eSIMs are provided on an as-is basis
• Network coverage and speeds may vary by location
• Data plans are subject to fair usage policies
• Users are responsible for ensuring device compatibility
• Service availability depends on local network conditions
• We do not guarantee continuous or uninterrupted service

• Users must provide accurate account information
• One account per person is allowed
• IP tracking is used to prevent multiple account creation
• Account sharing is not permitted
• Users are responsible for maintaining account security
• We reserve the right to suspend or terminate accounts for violations

• All prices are in AUD unless otherwise specified
• Payments are processed securely through our payment partners
• Refunds are subject to our refund policy
• We reserve the right to modify prices at any time
• Users are responsible for any applicable taxes

• EscapePoints are earned through eligible purchases and activities

• Cashback rates based on your tier:

  • Traveler: 5% cashback (5 points per $1.00 spent) - Every person who signs up automatically starts as a Traveler
  • Silver Traveler: 6% cashback (6 points per $1.00 spent) - After you've spent $20.00
  • Gold Traveler: 7% cashback (7 points per $1.00 spent) - After you've spent $70.00
  • Platinum Traveler: 10% cashback (10 points per $1.00 spent) - After you've spent $200.00

• Referral Program:

  • 200 EscapePoints awarded to the referrer for each successful referral
  • Minimum purchase of $20.00 required by referred customer in a single transaction
  • Limited to 20 successful referrals per month
  • Points are awarded when referred customer makes any purchase of $20.00 or more in one transaction
  • Referral points are subject to standard holding periods and verification

• Review Program:

  • 100 EscapePoints awarded for each verified product review
  • Reviews must be based on a verified purchase
  • Only one review per customer permitted, regardless of platform
  • Reviews only accepted on Trustpilot or ProductReview platforms

  • To claim points, customers must:

    • Submit their review on an accepted platform
    • Use our Contact Us form to notify us of the review
    • Include their order number and review link
    • Submit notification within 30 days of posting review
  • Reviews must be detailed and include actual product experience
  • Points awarded after manual verification of review authenticity

  • We reserve the right to reject EscapePoints for reviews that:

    • Don't meet our content guidelines
    • Appear fraudulent or suspicious
    • Are not properly claimed through the Contact Us form
    • Are submitted without proof of purchase

• Points Redemption:

  • Points can be redeemed in fixed tiers:
    • 500 points for up to $5.00 AUD off
    • 1,000 points for up to $10.00 AUD off
    • 2,000 points for up to $20.00 AUD off
  • Minimum redemption: 500 points
  • Maximum redemption per transaction: 2,000 points
  • Points cannot be used in conjunction with coupon codes or other promotional discounts
  • The discount amount cannot exceed the order total
  • Points are deducted from your balance when the order is completed
  • Refunded orders will result in a reversal of points used
• EscapePoints expire after 24 months of inactivity
• EscapePoints have no cash value and cannot be transferred or sold

• Holding periods may apply before points become available for use:

  • Purchase points: 12 hour hold
  • Referral points: 24 hour hold

• We reserve the right to:

  • Modify or terminate the program at any time
  • Adjust point values and redemption rates
  • Suspend accounts suspected of fraud or abuse
  • Forfeit EscapePoints obtained through fraudulent activities

• All content is protected by copyright and other IP rights
• Users may not copy or reproduce content without permission
• Our trademarks may not be used without consent
• User-submitted content remains user property

• We collect and process data as per our Privacy Policy
• User data is protected using industry standards
• We do not sell personal information
• Users can request their data as per applicable laws

• We are not liable for indirect or consequential damages
• Our liability is limited to the amount paid for services
• Force majeure events are excluded from liability
• Users indemnify us against third-party claims

These terms are governed by the laws of Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Australia.