eSIM Not Connecting to Data

If your eSIM is installed but not connecting to mobile data, there are a few common things to check. In most cases, the issue is caused by data roaming being turned off, the wrong SIM being selected for mobile data, APN settings not loading correctly, or the device not yet connecting to a supported network.

Before you start, make sure:

• Your eSIM is installed and turned on

• You have arrived in a supported destination if the plan activates on first connection

• Airplane mode is turned off

• You are in an area with mobile coverage

1. Turn on Data Roaming

Many travel eSIMs require Data Roaming to be turned on in order to connect.

iPhone

1. Go to Settings

2. Tap Mobile or Cellular

3. Tap your eSIM

4. Turn Data Roaming on

Also check:

1. Go to Settings > Mobile / Cellular

2. Make sure your eSIM is selected for Mobile Data

Samsung Galaxy

1. Go to Settings

2. Tap Connections

3. Tap Mobile Networks

4. Turn Data Roaming on

Then check:

1. Go to Settings > Connections > SIM Manager

2. Make sure the eSIM is enabled

3. Make sure the eSIM is selected for Mobile Data

Google Pixel

1. Go to Settings

2. Tap Network & Internet

3. Tap SIMs

4. Select your eSIM

5. Turn Roaming on

Then check:

1. In the same SIMs menu

2. Make sure the eSIM is active

3. Make sure it is selected for Mobile Data

Other Android phones

Menu names may vary, but usually you can find this under one of these paths:

• Settings > Mobile Network

• Settings > SIM cards & mobile networks

• Settings > Network & Internet > SIMs

• Settings > Connections > Mobile Networks

Look for:

• Data Roaming and turn it on

• Preferred SIM / Mobile Data and select your eSIM

• SIM Manager or SIM Card Settings and make sure the eSIM is enabled

2. Check that the eSIM is selected for mobile data

Sometimes the eSIM is installed correctly, but your phone is still trying to use your primary SIM for data.

iPhone

• Go to Settings > Mobile / Cellular

• Tap Mobile Data

• Select your travel eSIM

Samsung Galaxy

• Go to Settings > Connections > SIM Manager

• Under Preferred SIMs or Mobile Data, select your eSIM

Google Pixel

• Go to Settings > Network & Internet > SIMs

• Select which SIM is used for Mobile Data

• Choose your eSIM

Other Android phones

Look for:

• Preferred SIM

• Default SIM for data

• Mobile Data SIM

• Data SIM

Then make sure your eSIM is selected.

3. Check APN settings

In most cases, APN settings load automatically. If they do not, your eSIM may show signal but still not connect to data properly.

Only change the APN if you were given APN details with your eSIM or by support.

iPhone

1. Go to Settings

2. Tap Mobile or Cellular

3. Tap your eSIM

4. Tap Mobile Data Network

Check whether the APN field is blank or matches the APN provided by your eSIM provider.

Samsung Galaxy

1. Go to Settings

2. Tap Connections

3. Tap Mobile Networks

4. Tap Access Point Names

Check that an APN is present and selected. If you were given a specific APN, enter it exactly as provided.

Google Pixel

1. Go to Settings

2. Tap Network & Internet

3. Tap SIMs

4. Tap your eSIM

5. Tap Access Point Names

Make sure the correct APN is selected.

Other Android phones

APN settings are usually found under one of these paths:

• Settings > Mobile Network > Access Point Names

• Settings > SIM cards & mobile networks > Access Point Names

• Settings > Network & Internet > SIMs > Access Point Names

If you manually add an APN, save it and then select it as the active APN.

4. Restart your device

A restart often helps the phone re-register on the network.

On any phone

1. Turn the device off completely

2. Wait 30 seconds

3. Turn it back on

4. Check whether the eSIM connects after reboot

You can also try turning Airplane Mode on for 10 to 15 seconds, then turning it off again.

5. Check coverage in your area

Your eSIM may not connect if you are in an area with weak or no coverage, indoors, underground, or in a location where the supported network is limited.

Check:

• Whether you are in a supported country for your plan

• Whether you are in a rural, remote, underground, or low-signal area

• Whether local network conditions are affecting service

If possible, move to a different location and try again.

6. Manually select a network

Sometimes your phone does not automatically connect to the best supported network. Manually choosing one can help.

iPhone

1. Go to Settings > Mobile / Cellular

2. Tap your eSIM

3. Tap Network Selection

4. Turn Automatic off

5. Wait for networks to load

6. Try selecting another available network

Samsung Galaxy

1. Go to Settings > Connections

2. Tap Mobile Networks

3. Tap Network Operators

4. Turn off Select automatically

5. Wait for available networks to appear

6. Try a different supported network

Google Pixel

1. Go to Settings > Network & Internet > SIMs

2. Tap your eSIM

3. Tap Automatically select network

4. Turn it off

5. Wait for networks to load

6. Try selecting another available network

Other Android phones

Look for:

• Network Operators

• Choose Network

• Carrier

• Automatically Select Network

Turn automatic selection off and try another network manually.

7. Check whether the plan has activated yet

Some eSIMs activate as soon as they are installed. Others only activate when they first connect to a supported network in the destination country.

If you are still in your home country, the eSIM may appear installed but not yet connect, which can be normal.

8. Make sure the eSIM is still installed and enabled

Sometimes the eSIM is installed but disabled.

iPhone

• Go to Settings > Mobile / Cellular

• Tap your eSIM

• Make sure Turn On This Line is enabled

Samsung Galaxy

• Go to Settings > Connections > SIM Manager

• Make sure the eSIM is turned on

Google Pixel

• Go to Settings > Network & Internet > SIMs

• Select your eSIM

• Make sure Use SIM is enabled

Other Android phones

Look for:

• Enable SIM

• Use eSIM

• Turn SIM on

9. Try resetting network settings

This can help if the phone is stuck with incorrect network or APN information.

iPhone

1. Go to Settings > General > Transfer or Reset iPhone

2. Tap Reset

3. Tap Reset Network Settings

Samsung Galaxy

1. Go to Settings > General Management

2. Tap Reset

3. Tap Reset Network Settings

Google Pixel

1. Go to Settings > System

2. Tap Reset options

3. Tap Reset mobile network settings

Other Android phones

Search for Reset Network Settings in your Settings app.

Note that this may also reset saved Wi-Fi and Bluetooth settings.

10. Check for device compatibility or lock issues

If the eSIM still does not connect, your device may:

• Not fully support eSIM

• Be locked to a carrier

• Have limited compatibility with certain local networks

• Be missing the required bands for the destination

This is more common on certain models bought through specific carriers or from regions where eSIM support varies.

11. If you still cannot connect

Please contact support and include the following so we can help faster:

• Your phone model

• Your current country and city

• A screenshot showing the eSIM installed

• A screenshot showing Data Roaming turned on

• A screenshot showing which SIM is selected for Mobile Data

• A screenshot of your APN settings

• A screenshot of any error message

• A speed test result if the issue is slow data rather than no connection

Quick checklist

Before contacting support, confirm all of these:

• eSIM is installed

• eSIM is enabled

• Data Roaming is on

• eSIM is selected for Mobile Data

• APN is correct if required

• Phone has been restarted

• You are in a supported coverage area

• You have tried manual network selection