Troubleshooting
If your phone won't scan the eSIM QR code, you can install the eSIM manually using the activation code.
Apr 22, 2026
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QR Code Not Scanning
If your phone camera won't read the QR code, use the manual installation method instead. Your confirmation email includes both a QR code and an activation code (SM-DP+ address + activation code string).
Manual installation — iPhone
- Go to Settings → Cellular / Mobile Service → Add eSIM / Add Cellular Plan.
- Tap Use QR Code, then Enter Details Manually.
- Enter the SM-DP+ Address and Activation Code from your email.
- Tap Next and follow the prompts.
Manual installation — Android
- Follow your device's eSIM installation steps until you reach the QR code scan screen.
- Look for Enter activation code or More options.
- Enter the SM-DP+ Address and Activation Code from your email.
Other things to try
- Print the QR code — phone cameras sometimes struggle to read QR codes on screens.
- Increase the screen brightness on the device showing the QR code.
- Try a different browser or email client if the QR code looks blurry.
QR code already used?
Each QR code is single-use. If yours has already been scanned, you'll need a replacement — contact support with your order number.
