Help with your eSIM, from setup to top-ups

If your phone shows No Service or no signal bars, work through these steps to find a network.

Experiencing slow speeds on your eSIM? Try these steps to improve your connection.

Accidentally deleted your eSIM? Each QR code is single-use, but we can issue a replacement.

If automatic network selection isn't working, manually choosing a carrier can restore your connection.

If your eSIM is installed but you're not getting mobile data, work through this checklist.

If your phone won't scan the eSIM QR code, you can install the eSIM manually using the activation code.

The APN (Access Point Name) tells your phone how to connect to mobile data. Here's how to find, check, and set it on any device.