Your privacy, our commitment.
What we collect, why, and how we protect it.
Last updated · Dec 29, 2025On this page
EscapeSIM (Global Roaming Solutions Pty Ltd) — "we", "us" or "our" — operates escapesim.com (the "Service"). This policy outlines our practices concerning the collection, use and disclosure of personal information when you use the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the practices described here, please do not use the Service.
What information do we collect?
Personally-identifiable information
We may collect personally identifiable information when you specifically and knowingly provide it to us — for example when you sign up for our newsletter, create an account, or respond to a survey. This may include your email address, name and phone number.
This policy does not apply to third parties we do not own or control, including any third-party websites, services or applications you reach through the Service. When you use Facebook API Services, for example, you agree to be bound by Facebook's Terms of Service and Privacy Policy.
Sensitive personal data
Please do not send or disclose sensitive personal data (for example social security numbers, racial or ethnic origin, or political opinions) through the Service or to us. If you do, you consent to our processing and use of that data.
Non-personally-identifiable information
We may collect and aggregate non-personally identifiable information such as website referral, IP address, browser type and navigation data. We use it to improve the Service.
Fraud prevention & abuse protection
We use device, network and behavioural signals to help prevent fraud, abuse and misuse of promotions and rewards. This may include recognising devices across sessions. These signals are used solely for security and integrity — never for advertising.
These measures help ensure our rewards and promotions are used fairly and are not exploited.
Do Not Track signals
Some browsers send "Do Not Track" signals. We do not currently respond to them, but you can opt out of certain tracking tools such as Google Analytics directly.
What do we do with the information we collect?
We use it to operate, maintain and improve our website and services, to manage your account, to process transactions and to communicate with you.
We may share your information with third-party service providers who perform services on our behalf, such as payment processing or marketing. Those providers receive only the personal data they need to perform their function and are prohibited from using it for any other purpose.
How do you change or update your information?
If you would like to update or correct the information we hold about you, please contact us.
Changes to this privacy policy
We may update this policy from time to time. We will tell you about any changes by posting the new policy on this page, so please review it periodically.
Contact us
If you have any questions about this policy or about how your data is handled, please get in touch.