Frequently asked questions.

Yes. Your EscapeSIM eSIM gives you data and sits alongside your existing SIM, so your usual number stays active for calls and SMS. You don't transfer or port your number. Turn off data roaming on your home SIM so your data runs through the eSIM and you avoid your home carrier's data roaming charges. Calls and texts on your home number are still billed at your carrier's roaming rates.

Yes. You can purchase an eSIM for someone else, such as your wife, partner, child, friend, or family member, from your own EscapeSIM account.

It does not matter which phone or account the eSIM is purchased from. What matters is which device the eSIM is installed on.

After purchasing, you can install the eSIM on the other person’s phone by forwarding the QR code email to them so they can open it on their own phone, or by having them scan the QR code directly from your phone/device.

Please make sure the eSIM is installed on the correct device. Each eSIM can only be installed on one device, so if you accidentally install it on your phone first, it may not be possible to move it to another phone afterwards.

If you are buying multiple eSIMs for different people, we recommend installing each one carefully on the correct device before moving on to the next.

Some eSIM packages support top-ups. If your package is eligible, you’ll see a Top-Up button next to that eSIM on the My eSIMs page (when you're logged into your account).

Just tap Top-Up, select the package you want, and complete checkout as usual. Your new data will automatically be added once the top-up is processed.

If you don’t see a Top-Up option, that specific eSIM/package type does not support top-ups.

If you're in a country your plan covers, it can take 1 to 10 minutes for the eSIM to connect to a network after you arrive. Check that data roaming is turned on for the eSIM line and that the eSIM is selected for mobile data. If it still won't connect, run our troubleshooter or contact us.

Most devices will allow you to have multiple eSIMs installed but you will only be able to activate one at a time. iPhone models starting from the iPhone 13 allow you to use 2 eSIMs at the same time.

If you're going to multiple countries, have a look at our regional eSIMs as they cover most tourist hotspots!

Not at all! Say goodbye to those long store queues. With EscapeSIM, you can set up your eSIM from the comfort of your couch, or Airport. No need to leave the house – unless you're out of snacks.

Sorry, no sharing this time. Each eSIM is linked to a specific device, so it's your own private connection. But hey, there's a plan for everyone!

Message our Australian-based support team 24/7 through live chat or the contact page. Our help centre and troubleshooter walk through setup and connection problems step by step. You can also message us on social media.

Your QR code arrives by email within seconds of purchase, and installing it takes about two minutes on iPhone or Android. The eSIM connects to a local network once you arrive at your destination and turn on data roaming for that line.

An eSIM is a SIM card built into your phone. Instead of inserting a plastic card, you scan a QR code and the phone downloads the mobile plan. For travel, you buy a prepaid data eSIM before you leave, install it in about two minutes, and it connects to a local network when you land. Your home SIM stays in your phone for calls and texts.

Yes. An eSIM uses the same carrier authentication and encryption as a physical SIM card. Because there is no card to remove, it can't be taken out and used in another phone if yours is lost or stolen.

Easy! Search for the country you're after above, or use the main menu to find your location or region, and follow the straight forward steps to purchase your eSIM. We've kept it simple, just like getting your favorite snack!

Your data plan starts as soon as you activate it on your phone. We recommend that you scan and activate your eSIM right before you travel so you will be connected when you land.

When you activate your SIM, the number of days in the plan will start to count down. If you are not in the country or region that the eSIM works in, you will not be able to access the data and you will not lose any of the data in the plan *this however may vary on the eSIM purchased, please check the product details to confirm

Purchasing the eSIM does not start the plan. Please plan to use it within 3 months though!

Occasionally, you might find that an eSIM is lingering in the activation phase. This typically occurs if you've set up an eSIM but haven't yet entered the country or region it's designated for.

Rest assured that your eSIM is correctly installed, regardless of whether it shows “activating” or “activation failure.” The activation will complete once you arrive at your intended location and are in the area covered by the network.

Keep in mind that while the eSIM is stuck on “activating,” you can still access other features of your device that don't depend on network connectivity.

As soon as you arrive at your destination and your device connects to the local network coverage, the eSIM should successfully activate, allowing you to begin using it.

Each eSIM QR code can only be installed once, so a deleted eSIM can't be reinstalled from the same code. Contact our support team by live chat or the contact page and we can issue a replacement. Our deleted eSIM guide explains what to send us.

Most of the eSIMs on the market are data only, due to regulatory requirements.

However, there are are some available which include calls and texts, it's just not as common, regardless – all of your favorite apps such as WhatsApp, Telegram, Facebook and Instagram work just fine with data only!

You need a phone that supports eSIM and is not carrier-locked. Most iPhones from the iPhone XS (2018) onwards support eSIM, as do most flagship Samsung, Google Pixel and other Android phones from 2019 on. Search your model on our supported devices list before you buy.