Of course! We know how important your number is. When you switch to an eSIM with EscapeSIM, you can bring your current phone number along for the ride. No need to change a thing.

Yes. You can purchase an eSIM for someone else, such as your wife, partner, child, friend, or family member, from your own EscapeSIM account.

It does not matter which phone or account the eSIM is purchased from. What matters is which device the eSIM is installed on.

After purchasing, you can install the eSIM on the other person’s phone by forwarding the QR code email to them so they can open it on their own phone, or by having them scan the QR code directly from your phone/device.

Please make sure the eSIM is installed on the correct device. Each eSIM can only be installed on one device, so if you accidentally install it on your phone first, it may not be possible to move it to another phone afterwards.

If you are buying multiple eSIMs for different people, we recommend installing each one carefully on the correct device before moving on to the next.

Some eSIM packages support top-ups. If your package is eligible, you’ll see a Top-Up button next to that eSIM on the My eSIMs page (when you're logged into your account).

Just tap Top-Up, select the package you want, and complete checkout as usual. Your new data will automatically be added once the top-up is processed.

If you don’t see a Top-Up option, that specific eSIM/package type does not support top-ups.

As long as you're in one of the supported countries and you're in a metro city, your eSIM may take a little bit of time (anywhere between 1-10 minutes) to actually connect to the provider.

If you still aren't getting connected, please use the Contact page or our troubleshooter https://escapesim.com.au/help/troubleshooting to get in touch with us!

Most devices will allow you to have multiple eSIMs installed but you will only be able to activate one at a time. iPhone models starting from the iPhone 13 allow you to use 2 eSIMs at the same time.

If you're going to multiple countries, have a look at our regional eSIMs as they cover most tourist hotspots!

Not at all! Say goodbye to those long store queues. With EscapeSIM, you can set up your eSIM from the comfort of your couch, or Airport. No need to leave the house – unless you're out of snacks.

Sorry, no sharing this time. Each eSIM is linked to a specific device, so it's your own private connection. But hey, there's a plan for everyone!

We've got your back! If you have any questions or run into any bumps on the tech road, reach out to our support team. You can shoot us an email here https://escapesim.com.au/contact-us, send a message via our live chat, or even slide into our DMs on social media. We're here to make your EscapeSIM experience smooth and stress-free.

Lightning-fast! Once you've set up your eSIM, you'll be connected in no time. It's like the express lane for getting your phone up and running.

eSIM, also known as embedded SIM, is a cutting-edge technology that does away with physical SIM cards. It allows you to utilize your network service directly on compatible devices without the need of a physical sim card, offering perks like speedy activation, simple setup, and a greener footprint compared to old-school plastic SIMs.

Absolutely! Your security is our top priority. eSIMs are built with the same level of protection as physical SIM cards, ensuring your personal info stays locked down.

Easy! Search for the country you're after above, or use the main menu to find your location or region, and follow the straight forward steps to purchase your eSIM. We've kept it simple, just like getting your favorite snack!

Your data plan starts as soon as you activate it on your phone. We recommend that you scan and activate your eSIM right before you travel so you will be connected when you land.

When you activate your SIM, the number of days in the plan will start to count down. If you are not in the country or region that the eSIM works in, you will not be able to access the data and you will not lose any of the data in the plan *this however may vary on the eSIM purchased, please check the product details to confirm

Purchasing the eSIM does not start the plan. Please plan to use it within 3 months though!

Occasionally, you might find that an eSIM is lingering in the activation phase. This typically occurs if you've set up an eSIM but haven't yet entered the country or region it's designated for.

Rest assured that your eSIM is correctly installed, regardless of whether it shows “activating” or “activation failure.” The activation will complete once you arrive at your intended location and are in the area covered by the network.

Keep in mind that while the eSIM is stuck on “activating,” you can still access other features of your device that don't depend on network connectivity.

As soon as you arrive at your destination and your device connects to the local network coverage, the eSIM should successfully activate, allowing you to begin using it.

Please try not to! – although if you do delete your eSIM profile, reach out to our support team by live chat or here:

https://escapesim.com.au/contact-us

Most of the eSIMs on the market are data only, due to regulatory requirements.

However, there are are some available which include calls and texts, it's just not as common, regardless – all of your favorite apps such as WhatsApp, Telegram, Facebook and Instagram work just fine with data only!

Nope, you don't! Most modern smartphones support eSIM technology. If you've got a relatively recent device, you're likely good to go. Check our supported devices list here for a full list:

https://escapesim.com.au/help/supported-devices