Browse all help articles and guides
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How Much Data Do I Need for Travel?
Not sure how much data to buy? Use our data calculator to estimate your usage based on your travel activities.
Slow Data Connection
Experiencing slow speeds on your eSIM? Try these steps to improve your connection.
No Signal or "No Service"
If your phone shows No Service or no signal bars, work through these steps to find a network.
Deleted eSIM — Getting a Replacement QR Code
Accidentally deleted your eSIM? Each QR code is single-use, but we can issue a replacement.
How to Manually Select a Network
If automatic network selection isn't working, manually choosing a carrier can restore your connection.
Understanding Your eSIM Plan
What your data allowance means, how it's counted, and what happens at the end of your plan.
Which Countries Are Covered?
EscapeSIM plans cover 190+ countries. Here's how to check coverage for your destination.
Can I Use My eSIM on Multiple Devices?
Each eSIM QR code can only be installed on one device. Here's what to do if you need to switch.
iPhone Models That Support eSIM
Every iPhone model with eSIM support, including which ones are eSIM-only and which still have a physical SIM tray.
Is My Phone Carrier Locked?
A carrier-locked phone can't use eSIMs from other providers. Here's how to check and what to do.
How Long Does My Plan Last?
When your plan clock starts depends on the specific plan you've purchased. Here's what to check.
How to View Your Order History
Find past orders, resend confirmation emails, and check plan status from your account.
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