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Fix connectivity issues, signal problems, and more
Articles (7)
No Signal or "No Service"
If your phone shows No Service or no signal bars, work through these steps to find a network.
Slow Data Connection
Experiencing slow speeds on your eSIM? Try these steps to improve your connection.
Deleted eSIM — Getting a Replacement QR Code
Accidentally deleted your eSIM? Each QR code is single-use, but we can issue a replacement.
How to Manually Select a Network
If automatic network selection isn't working, manually choosing a carrier can restore your connection.
eSIM Not Connecting to Data
If your eSIM is installed but you're not getting mobile data, work through this checklist.
QR Code Not Scanning
If your phone won't scan the eSIM QR code, you can install the eSIM manually using the activation code.
APN Settings — How to Check and Fix Your APN
The APN (Access Point Name) tells your phone how to connect to mobile data. Here's how to find, check, and set it on any device.
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